Slack and getting help
The fastest way to get help is our Slack community. Early users and the team are there every day.
Asking a good question
Section titled “Asking a good question”You’ll get an answer faster if you include:
- the project name (its slug) and the release number, for example
my-shopv7 - what you ran: the command, or the push that triggered the deploy
- the error or the last lines of the log
- whether it worked before, and what changed
Never paste access keys, tokens or the contents of your environment variables.
Where to ask
Section titled “Where to ask”| You want to… | Go to |
|---|---|
| Ask a how-to question or share what you built | The Slack community. |
| Report something that looks broken | The Slack community, with the details above. |
| Check what’s known to be unfinished | Known limitations. |
Paid support
Section titled “Paid support”Company includes technical support, and Enterprise includes priority support. Both plans are coming soon.